Starbucks’ Online Ordering System Goes Down Due to Microsoft Outage
On Friday, Starbucks experienced a major setback as its online ordering system was disrupted by a Microsoft outage, adding to the list of companies facing challenges during the global pandemic. The technical glitch impacted not only Starbucks but also various industries such as aviation and healthcare. The outage was reportedly triggered by a software update from a global cybersecurity firm, causing turmoil in the tech industry.
Impact on Starbucks and Customers
The outage resulted in Starbucks’ popular mobile app, used by customers to place orders and pick them up in stores, becoming inoperable. This led to some stores being unable to open, causing inconvenience for regular customers across the United States. Despite the disruption, Starbucks assured that the majority of its stores and drive-thru windows remained open during the outage. The company issued a statement acknowledging the temporary disruption caused by the third-party system outage and assured customers that they were working to resolve the issue promptly.
Challenges Faced by Businesses and Service Industry
During the outage, businesses relying on Windows applications faced challenges in operating efficiently, impacting various sectors. Social media platforms were flooded with complaints from consumers unable to access the Starbucks mobile app. The disruption also affected travel plans for thousands of passengers, as flights were canceled and package deliveries were delayed. Furthermore, some employees encountered difficulties in logging into their company accounts, while hospitals had to cancel elective surgeries due to the inability to access their booking systems.
Overall, the Microsoft outage had far-reaching consequences, disrupting daily operations and causing inconvenience for businesses and individuals relying on technology for their daily activities.
