Consumer Rights After Delta Air Lines Cancels Flights
Delta Air Lines Chief Executive Ed Bastian has confirmed that the airline is making progress in restoring operations after a disruption caused by the coronavirus. Bastian anticipates minimal flight cancellations on Wednesday, following five days of challenges.
Flight Cancellations and Delays
According to FlightAware, Delta had canceled 47 flights, approximately 1% of its daily scheduled flights, with 320 flights experiencing delays on Wednesday morning. These numbers mark a significant improvement from the previous days, where a technical update by cybersecurity firm CrowdStrike led to thousands of flight cancellations.
Service Restoration and Investigation
Bastian has assured that full service should be restored by Thursday, with operations returning to normal levels. The chaos caused by the disruptions has prompted an investigation by the U.S. Department of Transportation’s Office of Aviation Consumer Protection, labeling it as a related customer service failure.
Challenges and Recovery Efforts
Bastian acknowledged that Delta faced challenges in recovering from the CrowdStrike outage compared to other affected airlines. Despite initial difficulties, progress has been made, and the airline is on the path to recovery. Some aviation experts and regulators have criticized Delta for being ill-prepared for the disruption and failing to adequately assist customers in the aftermath.
Parametrix reported that the technology crash, affecting various sectors worldwide, has resulted in over $5 billion in losses for large U.S. companies.
